Refund and return policy
Returns and refunds
Right of withdrawal
Cases excluding the right of withdrawal
Pursuant to Article 59, paragraph 1, letters d) and e) of Legislative Decree no. 206 of 6 September 2005 (Consumer Code) and subsequent amendments (Legislative Decree 21/2014), the right of withdrawal is excluded in relation to:
a) goods purchased by a non-consumer User and/or who requests an invoice
b) sealed goods which are not suitable for return for hygienic reasons or reasons related to health protection and which have been opened after delivery.
Exercising the right of withdrawal
The User may exercise the right of withdrawal, pursuant to Article 52 et seq. of Legislative Decree 206/2005, in relation to specific Products, other than those processed by Averla lavorazioni orafe di Averla Alessandro e C. S.A.S., provided that, after delivery, they have not been opened or their seals tampered with.
In cases where the exercise of the right of withdrawal is permitted, the User has the right to withdraw from the purchase contract for any reason, without the need to provide any explanation and without any penalty.
To exercise the right of withdrawal, the User must send Averla lavorazioni orafe di Averla Alessandro e C. S.A.S., within 14 days of the date of delivery of the Products, a written communication by email to the following address info@averla.it with the subject line "Exercise of the right of withdrawal":
a) expressly declaring their intention to withdraw and providing the following additional information:
i. purchase order number and date
ii. delivery date of the purchase order
iii. the name and address of the Consumer
iv. the Consumer's email and telephone contact details
v. the code of the item or items for which the right of withdrawal is to be exercised.
Upon receipt of the withdrawal notice, Averla lavorazioni orafe di Averla Alessandro e C. S.A.S. will open a case for the management of the return.
The User must return to the Company, or to a third party authorised by it, without delay and in any case no later than 14 (fourteen) days from the date of communication of their withdrawal, all Products purchased under the contract from which they have withdrawn, bearing the direct cost of returning the Products. In the case of direct return to the Company, the Products must be shipped to the following address: Averla lavorazioni orafe di Averla Alessandro e C. S.A.S. – Via Giovanni Vincenzo Verzellino, 54/R - 17100 Savona (SV). Italy. The Products must be returned intact and in the same condition in which they were received by the User. The refund will be made by the Company through the same payment method selected and used by the Consumer with reference to the order for which the right of withdrawal was exercised.
Products that cannot be returned
Products may not be returned in the cases referred to in Article 59 of the Consumer Code, for example in the case of products that have been specifically customised, engraved or individualised; for the supply of sealed items not susceptible to return for health or hygienic reasons whose seals have been removed after delivery, etc.
Sealed goods which are not suitable for return for hygienic reasons or reasons related to health protection and which have been opened after delivery may not be returned.